Financial Aid Code of Conduct

The primary goal of Massasoit Community College and its financial aid staff is to help students achieve their educational potential by providing appropriate financial resources.

The Financial Aid Office staff shall:

  • Maintain the highest level of professionalism
  • Commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof
  • Respect the dignity and protect the privacy of students, and ensure the confidentiality of student records and personal circumstances
  • Provide information to families for lenders that have proven to provide the best combination of price, access to funds, and service to students and families. (As of 7/1/08 we are participating in the Direct Loan process. FFELP loans will be processed only at the request of a student or parent.

Further, we adhere to the following:

  • May not accept gifts, meals, travel, or any other non-trivial items from student loan providers in connection with the institution’s loan business
  • May not accept, from a lending institution, money, equipment, or printing services or anything of value that may provide or suggest an advantage or grant a preferred status
  • If serving as a member of a lending institution’s advisory board, may not accept anything of value in exchange for this service, such as “revenue sharing”
  • Must review lender choices every year and if a list of preferred lenders is published via brochure, Web page, etc., clearly and fully disclose the criteria and process for selecting preferred lenders
  • Must disclose information regarding any lender on the preferred lender list that has an agreement to sell loans to another lender
  • Make clear to students and their families that they have the right and ability to borrow through any lender of their choice, regardless of a preferred lender list
  • May not link or otherwise direct students and families to any electronic loan process, such as a master promissory note or other loan agreement, that promotes or otherwise suggests a “preferred” status for any lending institution

Reporting of Policy Violations
Any employee who believes that any provision of this policy has been violated shall report such violation to the Chair of the institution’s Board of Trustees, who shall then be responsible for immediately notifying the Chair and Chancellor of the Board of Higher Education. Upon review of the matter, the Board of Higher Education shall refer the violation to the Office of the Attorney General, if deemed appropriate.