Human Resources

Try a new career direction!

This certificate program is designed for entry-level Human Resources professionals or for individuals considering a new career direction or credential. Courses must be taken in sequential order.

Fall courses

HR, Part I:

During Part I, a general introduction to the fundamental functions of human resource management is presented. In addition, the areas of workforce development and affirmative action are emphasized. The course will cover the laws affecting Equal Employment Opportunity such as Title VII of the Civil Rights Act, Age Discrimination, Americans with Disability Act, and Immigration Reform Act. The session will conclude with business ethics and corporate social responsibility. Courses must be taken in sequential order. Certificates will be issued to students who successfully complete all four courses.

CRN: 16626 / Course: CSBU171-B2
Dates: 9/10/2019 - 10/8/2019
Day(s): Tuesday
Time: 6:00 PM - 8:30 PM
Campus: Brockton
Room: H552
Cost: $249 plus textbook

HR, Part II

Part II introduces strategic planning, job analysis, job descriptions, and succession planning. The course will emphasize the selection and hiring process. The major areas addressed will be the development of recruitment and retention plans, interviewing, and reviewing resumes. In addition, training and development and conducting effective performance evaluations as well as setting performance objectives will be discussed in detail. By the end of the course, students will have a clear understanding of the recruitment, selection, and retention process.

CRN: 16627 / Course: CSBU172-B2
Dates: 10/22/2019 - 11/26/2019
Day(s): Tuesday
Time: 6:00 PM - 8:30 PM
Campus: Brockton
Room: H552
Cost: $249

Spring courses

HR, Part III:

Part III takes an in-depth look at indirect and direct compensation with emphasis on job evaluation, job pricing, labor markets, and compensation surveys. In addition, the course will focus on mandated legally required benefits and health care legislation such as Family and Medical Leave Act (FMLA), Health Insurance Portability Accountability Act (HIPAA), and the Consolidated Omnibus Budget Reconciliation Act (COBRA). The course will end with a review of a safe and healthy work environment.

HR, Part IV:

Beginning with a review of the evolution of the labor and union movement, Part IV takes an in-depth look at employee and labor relations environments. The course addresses concerns and issues related to unionization and collective bargaining and will outline the grievance process. In addition, internal employee relations will be discussed including approaches to disciplinary action, termination, downsizing, promotions and transfers. The course will end with an introduction to Global HR Management

Certificate of Completion

A certificate will be awarded upon successful completion of all four courses.

Standout Student

Dashawn Butner

Although he already earned a Master’s Degree in Human Resources Management, Dashawn Butner’s hunger for knowledge led him to register for the Human Resources Certificate program at Massasoit Community College.  Through this program, Dashawn saw an opportunity to expand his knowledge and talent in human resources and also build upon his network in the field.

One topic in particular made a significant impact on Dashawn - onboarding staff.  This practice is more of an art than a science and something many organizations do not prioritize.  Dashawn explains: “Hiring an employee is very costly.  Onboarding is crucial.  If done properly, onboarding can get a new hire acclimated into their new role successfully.”  Dashawn has taken this knowledge and immediately implemented it into his career.  After graduating from the Human Resources Certificate Program in December 2018, he was hired to work in the Human Resources Department at Wellesley College in April 2019.  Among his responsibilities are coordinating onboarding initiatives and getting new employees acclimated in the Wellesley society.

The Human Resources Certificate Program also helped Dashawn expand his network.  Instructor Darlene Woo guided Dashawn in preparing to become certified as a Professional in Human Resources through the Society for Human Resources Management.  To future Human Resources Certificate students, Dashawn advises: “Get to know the students around you, but also get to know the instructors.  They can provide you with the resources that you would never know about without taking this course.”

About our Instructor

Darlene Woo is the Vice President of Human Resources at South Shore Bank.  She holds a Bachelor’s Degree in Human Resource Management from Bridgewater State, is a graduate of the New England School for Financial Studies and has earned her HRCI Senior Professional Human Resource and SHRM-Senior Certified Professional certifications.  With over 18 years of experience, she brings a thorough understanding in all aspects of Human Resource Management.

Withdrawal and Refund Information

You must complete and submit in person a withdrawal form, which is available at any of our locations. Withdrawals before the start of the first class are granted a 100% refund. Withdrawals after the first class are refunded 0-50% depending on the length of the course.

Certain courses may be cancelled due to low registration. Enrolled students will be notified as soon as cancellation decisions are made. A full refund will be provided to students who have enrolled in a class that has been cancelled by Massasoit Community College.

Parking Decals

There are designated parking lots available for students; however, a parking decal is required. If you do not have a decal, visit the Massasoit campus police with your driver’s license, car registration and proof of course registration to complete a form and obtain your decal.


For additional information about this program, please contact Kelley Tilden or call 508-588-9100 x1310.

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